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{"id":7317,"date":"2013-10-18T14:20:39","date_gmt":"2013-10-18T13:20:39","guid":{"rendered":"http:\/\/o9atitudine.ro\/?p=7317"},"modified":"2013-10-18T14:21:32","modified_gmt":"2013-10-18T13:21:32","slug":"drepturile-utilizatorilor-de-servicii-on-line-cumparaturi-pe-internet","status":"publish","type":"post","link":"http:\/\/o9atitudine.ro\/comunicate\/drepturile-utilizatorilor-de-servicii-on-line-cumparaturi-pe-internet\/","title":{"rendered":"Drepturile utilizatorilor de servicii on-line – Cump\u0103r\u0103turi pe internet"},"content":{"rendered":"Informa\u0163ii despre ceea ce urmeaz\u0103 s\u0103 cump\u0103ra\u0163i<\/p>\n
Consumatorii au dreptul s\u0103 primeasc\u0103\u00a0informa\u0163ii<\/b>\u00a0clare, corecte \u015fi complete din partea v\u00e2nz\u0103torilor cu privire la produsele sau serviciile pe care\u00a0inten\u0163ioneaz\u0103 s\u0103 le cumpere<\/b>.
\nDe exemplu:<\/p>\n\n- principalele\u00a0caracteristici ale produsului<\/b><\/li>\n
- pre\u0163ul care include toate taxele<\/b>\u00a0\u015fi perioada \u00een care acesta este valabil<\/li>\n
- costurile de livrare<\/b><\/li>\n
- modalit\u0103\u0163ile de\u00a0plat\u0103, livrare sau executare<\/b><\/li>\n
- identitatea v\u00e2nz\u0103torului<\/b>, precum \u015fi adresa po\u015ftal\u0103 \u015fi de e-mail a acestuia<\/li>\n
- clauza care prevede posibilitatea de a v\u0103\u00a0retrage<\/b><\/li>\n
- durata minim\u0103<\/b>\u00a0a contractului.<\/li>\n<\/ul>\n
Aceste cerin\u0163e se aplic\u0103 numai bunurilor \u015fi serviciilor achizi\u0163ionate de la comercian\u0163i on-line \u00eenregistra\u0163i \u00een UE, NU \u015fi cump\u0103r\u0103turilor f\u0103cute pe site-uri de licita\u0163ii.<\/p>\n
Este bine \u00eentotdeauna s\u0103 verifica\u0163i unde este \u00eenregistrat v\u00e2nz\u0103torul. Faptul c\u0103 o adres\u0103 de internet se termin\u0103 cu \u201e.eu\u201d, \u201e.ie\u201d sau \u201e.co.uk\u201d NU este o garan\u0163ie c\u0103 acesta este situat sau \u00eenregistrat \u00een UE.<\/p>\n
Caz real<\/b><\/p>\n
Andrzej, care locuie\u015fte \u00een Polonia, a cump\u0103rat c\u0103r\u0163i de pe internet, \u00eens\u0103 cardul s\u0103u de credit a fost debitat de o sum\u0103 care dep\u0103\u015fea pre\u0163ul afi\u015fat \u00een momentul tranzac\u0163iei pe site.<\/p>\n
\u00centruc\u00e2t legisla\u0163ia UE \u00eei oblig\u0103 pe comercian\u0163i s\u0103 afi\u015feze pre\u0163ul corect, care include toate taxele, Andrzej a sesizat compania \u015fi autorit\u0103\u0163ile poloneze. \u00cen urma interven\u0163iei autorit\u0103\u0163ilor, acesta a primit \u00eenapoi diferen\u0163a de bani.<\/p>\n
Sursa : europa.eu<\/p>\n
Asociatia Nationala pentru Protectia Consumatorilor si Promovarea Programelor si Strategiilor din Romania – A.N.P.C.P.P.S.Romania – o9atitudine! \u2013 InfoCons, unica organizatie din Romania cu drepturi depline in Consumers International, este o asociatie de consumatori neguvernamentala, reprezentativa, de drept privat, fara scop lucrativ, cu patrimoniu distinct si indivizibil, independenta, intemeiata pe principii democratice, ce apara drepturile consumatorilor.<\/p>\n
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