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{"id":6163,"date":"2012-08-01T09:54:57","date_gmt":"2012-08-01T08:54:57","guid":{"rendered":"http:\/\/o9atitudine.ro\/?p=6163"},"modified":"2012-08-01T09:54:57","modified_gmt":"2012-08-01T08:54:57","slug":"cum-se-depune-o-reclamatie-ce-este-o-reclamatie-sesizare","status":"publish","type":"post","link":"http:\/\/o9atitudine.ro\/comunicate\/cum-se-depune-o-reclamatie-ce-este-o-reclamatie-sesizare\/","title":{"rendered":"Cum se depune o reclamatie. Ce este o reclama\u0163ie \/ sesizare?"},"content":{"rendered":"

Informatii Protectia Consumatorilor<\/strong><\/p>\n

InfoCons va informeaza: Cum se depune o reclamatie. Ce este o reclama\u0163ie \/ sesizare?<\/strong><\/p>\n

\u00a0<\/strong><\/p>\n

\u201cPrin peti\u0163ie<\/strong> se \u00een\u0163elege cererea, reclama\u0163ia, sesizarea sau propunerea formulat\u0103 \u00een scris ori prin po\u015ft\u0103 electronic\u0103<\/strong>, pe care un cet\u0103\u0163ean sau o organiza\u0163ie legal constituit\u0103 o poate adresa autorit\u0103\u0163ilor \u015fi institu\u0163iilor publice centrale \u015fi locale, serviciilor publice descentralizate ale ministerelor \u015fi ale celorlalte organe centrale, companiilor \u015fi societ\u0103\u0163ilor na\u0163ionale, societ\u0103\u0163ilor comerciale de interes jude\u0163ean sau local, precum \u015fi regiilor autonome, denumite \u00een continuare autorit\u0103\u0163i \u015fi institu\u0163ii publice\u201d, conform art. 2 din O.G. nr. 27\/2002 privind reglementarea activit\u0103\u0163ii de solu\u0163ionare a peti\u0163iilor.<\/p>\n


\nCine poate depune o reclama\u0163ie la ANPC?<\/strong><\/p>\n

\u201eConsumatorul \u2013 <\/strong>orice persoan\u0103 fizic\u0103 sau grup de persoane fizice constituite \u00een asocia\u0163ii, care ac\u0163ioneaz\u0103 \u00een scopuri din afara activit\u0103\u0163ii sale comerciale, industriale sau de produc\u0163ie, artizanale ori liberale \u201d, conform art. 2, pct. 2 din O.G. nr. 21\/1992 privind protec\u0163ia consumatorilor, republicat\u0103.<\/p>\n

–\u00a0Reclama\u0163iile \u015fi sesiz\u0103rile adresate ANPC pot fi depuse doar de c\u0103tre consumatori persoane fizice.<\/strong><\/p>\n

–\u00a0Divergen\u0163ele \u00eentre operatorii economici nu intr\u0103 \u00een sfera de competen\u0163\u0103 a Autorit\u0103\u0163ii Na\u0163ionala pentru Protec\u0163ia Consumatorilor.<\/strong>
\n\u201ePeti\u0163iile anonime sau cele \u00een care nu sunt trecute datele de identificare a peti\u0163ionarului nu se iau \u00een considerare \u015fi se claseaz\u0103\u201d, conform art. 7 din O.G. nr. 27\/2002. <\/strong><\/p>\n

Cum depune\u0163i o reclama\u0163ie?<\/strong><\/p>\n

V\u0103 rug\u0103m s\u0103 apela\u0163i la aceast\u0103 modalitate numai dup\u0103 ce \u00eencerca\u0163i s\u0103 rezolva\u0163i amiabil problema cu operatorul economic care a comercializat produsul sau a prestat serviciul.
\n\u00cen situa\u0163ia \u00een care nu a\u0163i ajuns la o \u00een\u0163elegere cu v\u00e2nz\u0103torul sau cu administratorul unit\u0103\u0163ii, atunci ave\u0163i dreptul s\u0103 depune\u0163i o reclama\u0163ie la Comisariatul Jude\u0163ean pentru Protec\u0163ia Consumatorilor.
\nPrimirea reclama\u0163iilor de la consumatori se face la sediile Comisariatelor Jude\u0163ene pentru Protec\u0163ia Consumatorilor sau la Comisariatul pentru Protec\u0163ia Consumatorilor al Municipiului Bucure\u015fti, in functie de raza teritoriala in care isi desfasoara activitatea operatorul economic.
\n<\/strong>Conform prevederilor legale reclama\u0163iile \u015fi sesiz\u0103rile se fac \u00een format scris sau \u00een format electronic<\/strong> \u015fi se transmit prin po\u015ft\u0103 clasic\u0103 sau electronic\u0103<\/strong> la sediile comisariatelor jude\u0163ene sau se depun personal<\/strong>.<\/p>\n

Reclama\u0163ia sau sesizarea se face \u00een nume personal.<\/strong><\/p>\n

Reclama\u0163ia\/sesizarea dumneavoastr\u0103 se rezolv\u0103 \u00een termenul legal (conform prevederilor O.G. nr. 27\/2002), cu conditia ca aceasta s\u0103 fie \u00eenso\u0163it\u0103 de toate documentele probatorii, respectiv factura fiscal\u0103, bon fiscal sau chitan\u0163a, contract, certificat de garan\u0163ie sau alte documente, dup\u0103 caz.<\/strong><\/p>\n

Asociatia Nationala pentru Protectia Consumatorilor si Promovarea Programelor si Strategiilor din Romania – A.N.P.C.P.P.S. Romania – o9atitudine ! \u2013 InfoCons, unica organizatie din Romania cu drepturi depline in Consumers International,\u00a0 membra fondatoare a Federatiei Asociatiilor de Consumatori, este o asociatie de consumatori neguvernamentala, reprezentativa, de drept privat, fara scop lucrativ, cu patrimoniu distinct si indivizibil, independenta, intemeiata pe principii democratice, ce apara drepturile consumatorilor.<\/p>\n

 <\/p>\n

Sursa: A.N.P.C.<\/p>\n","protected":false},"excerpt":{"rendered":"

Prin peti\u0163ie se \u00een\u0163elege cererea, reclama\u0163ia, sesizarea sau propunerea formulat\u0103 \u00een scris ori prin po\u015ft\u0103 electronic\u0103, pe care un cet\u0103\u0163ean sau o organiza\u0163ie legal constituit\u0103 o poate adresa autorit\u0103\u0163ilor \u015fi institu\u0163iilor publice centrale \u015fi locale, serviciilor publice descentralizate ale ministerelor \u015fi ale celorlalte organe centrale, companiilor \u015fi societ\u0103\u0163ilor na\u0163ionale, societ\u0103\u0163ilor comerciale de interes jude\u0163ean sau local, precum \u015fi regiilor autonome, denumite \u00een continuare autorit\u0103\u0163i \u015fi institu\u0163ii publice\u201d, conform art. 2 din O.G. nr. 27\/2002 privind reglementarea activit\u0103\u0163ii de solu\u0163ionare a peti\u0163iilor.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"http:\/\/o9atitudine.ro\/wp-json\/wp\/v2\/posts\/6163"}],"collection":[{"href":"http:\/\/o9atitudine.ro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/o9atitudine.ro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/o9atitudine.ro\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"http:\/\/o9atitudine.ro\/wp-json\/wp\/v2\/comments?post=6163"}],"version-history":[{"count":1,"href":"http:\/\/o9atitudine.ro\/wp-json\/wp\/v2\/posts\/6163\/revisions"}],"predecessor-version":[{"id":6164,"href":"http:\/\/o9atitudine.ro\/wp-json\/wp\/v2\/posts\/6163\/revisions\/6164"}],"wp:attachment":[{"href":"http:\/\/o9atitudine.ro\/wp-json\/wp\/v2\/media?parent=6163"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/o9atitudine.ro\/wp-json\/wp\/v2\/categories?post=6163"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/o9atitudine.ro\/wp-json\/wp\/v2\/tags?post=6163"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}